Can't log in to site due to error communicating with authentication server...

Deb Jul 26, 2014 10:07PM EDT

I downloaded an e-book from library, then opened up an account
on Blio on my Android. When I typed by e-mail and PW, a message came up stating there was an error communicating with authentication server.

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Sri Jul 28, 2014 09:39AM EDT Blio Support Support Agent

Typically that happens when you log in for the first time. The app only saves your state upon existing so on the first log in, there will likely not be any metadata saved to your settings.xml (which is needed to authenticate with the server). If you simply close the app and reopen it, the issue should go away.

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Hai Nov 24, 2014 11:50AM EST Blio Support Support Agent

Good morning:
We truly apologize for the down time caused by the issues with our servers which prevented users from signing in to their accounts. In these types of situations, please feel free to give us a call at: 209-720-2282for the most up-to-date information. Meanwhile, we will be investigating our server logs for an explanation to the outage and take steps to prevent this situation from occurring in the future.

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