My downloaded book doesn't open

L Jul 18, 2014 01:17PM EDT

I have tried to open a downloaded book and keep getting an "error" message.

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Sri Jul 18, 2014 01:45PM EDT Blio Support Support Agent

What exactly is the error message you are receiving? Also, is this happening on a specific book title or all of the books in your library?

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Hai Mar 20, 2016 08:16PM EDT Blio Support Support Agent

Hello Charlotte:
All purchased titles obtained from the site and from within the Blio app will automatically sync to the library and or the My Purchases page. You can access the My purchased page by doing the following.
1. Open the Blio app on your Android device
2. Navigate to the library screen and tap on the set of lines at the top right of the screen.
3. Tap on the My Purchases icon to display previously purchased titles and add them to your library.
4. Tap the back arrow to return to the library screen.

For additional assistance with this issue, please give us a call at: 209-720-2280.


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Hai Jul 25, 2017 08:58AM EDT Blio Support Support Agent

Hi Geoffrey:
Can you please let me know the error message you are receiving when trying to open books in your Blio library? For more specific troubleshooting instructions, it would also be helpful to know what type of device you are using, e.g Windows PC, Android, or iOS.


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