It wont open app

Shara May 07, 2014 07:23PM EDT

So I have had blioebook app on several devices now. I got a new computer and wanted to download the app & purchase a new book. So i found the app in my XBOX store that comes on Windows 8.1 HP computer and install the app. I click on the app after it was "successfully installed" and it takes me to the blue screen that says 'blio' and has the corners of paper above it. It stays there for a minute then it takes me right back to my XBOX store!!! I need this troubleshooted & fixed asap! Ive spent actual money for these book that I have saved on the app and want access to them now! Thanks!

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Sri May 08, 2014 11:14AM EDT Blio Support Support Agent

The Windows 8 download for Blio should be completed using the Windows App Store. The Blio download can be found here. I would recommend completely uninstalling the existing Blio app that you have from the XBOX store and installing the Blio app from the Windows App Store at the above link. If you are still having problems after you try this, please let us know as you may need to have your device limit reset.

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