Program does not start - error messages below

Deborah Mar 01, 2014 01:03PM EST

I am running Windows XP on a Dell desktop. I have downloaded DellBlio_9721.exe and installed it. When I try to sign in, I receive the following pop-up error messages:

First window: "The underlying connection was closed. Could not establish trust relationship for the SSL/TLS secure channel. (R9999)"

Selecting the OK button opens the

Second window: "Error logging in to the book vault: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.. Books in your library are still available for reading while the book vault is offline."

Please advise regarding a fix.

Thank you.

Up -1 Rated Down
Bob Mar 03, 2014 07:45AM EST Blio Support Support Agent

This issue is related to one of two issues:
If the login service is not responding (or being blocked by a firewall), the application will not be able to create a trust relationship. What this means is the login service will not be able to connect you to your account.

Is this a persistent issue? Have you tried using a different network connection? You may also have an antivirus that is monitoring/blocking web traffic.

Up 0 Rated Down
Bob Apr 07, 2016 09:21AM EDT
I have the same problem. Have downloaded several books fm library until today. Checked it out but it doesn't appear in library to read. Got the R9999 message????????????????
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Phil Apr 07, 2016 09:21AM EDT
this will happen if the time/date on your device is way off too.

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