Removal of a book

Penelope J Patrick Oct 30, 2013 11:54PM EDT

I was browsing through your free books and down loaded one only to discover the contents were no longer available. I looked for help only to find that removing books from my library is an unsolved issue. Explain to me please if this is true and if so, why would I buy books from you ? Thank you Penelope

Up 2 Rated Down
Bob Oct 31, 2013 07:00AM EDT Blio Support Support Agent

I’m not sure I entirely understand. When you say the book was no longer available, what do you mean? Do you get an error message? If it is a free book, I should be able to repair the book if it is not available (reconvert and upload the file).

I’m also not sure what you mean about removing books being an unsolved issue. There is a delete function (to deactivate books from your account) on iOS and PC (and the android update coming out in the next couple days will have it as well), so I’m not 100% sure what you are trying to do.

This is what I think is happening:
You purchased a free book. When you try to download it says the file is not available. Because you can’t download the file, you want to remove it from your account and are unable to.

Is that correct? If so, please make sure to let me know what the title/author of the book is and what kind of device you are using so I provide instructions on removing books as well as fix the file up for you.

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