I just borrowed a book from the King County Library System. I read the book for about an hour or so, then closed Blio. After a few minutes, I started the program again and tried to open my borrowed book. It said, "An error occurred when displaying this book."
What should I do?
Please help...I still have 22 days to read this book but I'm sucked in already!
It sounds like a corrupt installation. Typically if the book is working and then this happens, it means something has changed with the DRM component.
There are two options, we can do a remote session or you can try the auto repair utility.
Download the repair tool, or provide a phone number to reach you, to get started
If you would like to use the repair tool, please make sure to allow this file in your antivirus program as it is unlabeled and will likely be flagged as an unknown or a virus. Launch the EXE file and say yes to the user account control pop up and follow the steps on your screen.
After downloading, it is IMPERATIVE that you right click the exe file and select “Run as Administrator” and then say yet to the pop up. Not doing this will result in an error message and a failed uninstall/reinstall.
If you see the following image on the command prompt when running the tool, close the script and rerun it as admin:
I want to first apologize for how crude this tool is. I actually build it using CMD line variables (mainly because it lets me handle so many edge case setup scenarios). I’m trying to get this functionality hooked into the installer (some installers will give you repair options if the app is already installed).
As for the still getting the error, this usually indicates that there is actually a problem with the book file or the network connection.
What was the title of the book you had trouble with? I’d like to take a look on my end to see if it is something I can fix up.
I took a look at the Lost Symbol ISBN 9780385534505 and it appears to be working for me. Any chance we could try a remote session so I can see what is going on with that machine?
To address the early return function, this is a known issue and we are waiting to push some changes to the server but the function should be out pretty soon.
I responded to the email you sent in and we can do the remote session and take a look.