Received error response from book vault: 106: error retrieving download url

Karen Doby Sep 01, 2016 09:22AM EDT

i just purchased 3 books from Blio. Only one of them downloaded to my Library. The other two invoke error message: "Received error response from book vault: 106: error retrieving download url".

i am running Windows 10 desktop, Blio version 3.3.9679 My screen resolution is 1920x1080.

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Hai Sep 01, 2016 09:57AM EDT Blio Support Support Agent

Good morning Karen:
When you have a moment, please install the latest version of the Blio application from the following link.
http://downloads.blioreader.com/Releases/Blio_9721.exe
The error referenced in your message has to do with an issue with the content files for the eBooks being requested. Please let me know the title and ISBNs that can’t be downloaded and I will investigate the issue with our conversion team.

Cordially:
Hai

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