When trying to open the Axis 360 App on my iPhone, I continue to get the error message, "Unable to connect to the server." What can I do to correct this?
I apologize for the inconvenience. This appears to be an issue cause by our authentication servers. To resolve this error, please uninstall the Axis 360 app and re-download a fresh copy of the app from the following link.
If the issue persists after reinstalling the app, please let us know and we’ll investigate further.
Hai Nguyen Ly
Please make sure that your older iPhone is running the latest version of iOS. The Axis 360 app should function on devices running iOS 7 and above. You can find out the version of iOS by going to the home screen of the phone an tapping on Settings/General/About.
The connectivity issues with Axis 360 have since been resolved with the latest update. You can download the updated app here.
To allow me to work on troubleshooting this issue, can you please let me know the name of your library along with the specific error message you are receiving?
I was unable to locate your library account with the email: firstname.lastname@example.org. Can you please send a message with your library card number to:
If it would be easier to troubleshoot this issue by phone, please feel free to give me a call at: 209-720-2280, option 3.
I apologize for the inconvenience. Over the weekend, we performed a number of maintenance tasks to increase the reliability and consistency of Axis 360. As a result, the service experienced a prolonged outage. The maintenance has since been completed and library sites should now be back online. If you continue to experience difficulties with browsing and retrieving books, please let us know.