Unable to Connect to Server Error

Kate Mendoza Dec 17, 2015 10:34PM EST

When trying to open the Axis 360 App on my iPhone, I continue to get the error message, "Unable to connect to the server." What can I do to correct this?

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Hai Dec 17, 2015 11:28PM EST Blio Support Support Agent

Good evening:
I apologize for the inconvenience. This appears to be an issue cause by our authentication servers. To resolve this error, please uninstall the Axis 360 app and re-download a fresh copy of the app from the following link.
https://itunes.apple.com/us/app/axis-360/id903001147?mt=8
If the issue persists after reinstalling the app, please let us know and we’ll investigate further.

Cordially:
Hai Nguyen Ly

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Nancy Cole Feb 14, 2017 04:12PM EST
I've re-installed the app on my older iPhone I use as an ipod for audiobooks. It will not connect to the server. It works on my newer iPhone. Any suggestions?
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Hai Feb 14, 2017 04:12PM EST Blio Support Support Agent

Good afternoon:
Please make sure that your older iPhone is running the latest version of iOS. The Axis 360 app should function on devices running iOS 7 and above. You can find out the version of iOS by going to the home screen of the phone an tapping on Settings/General/About.

Hai

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Charlie Apr 14, 2017 07:32AM EDT
Tried iOS 7, 8, 10 for 3 devices, no one worked.
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Hai Apr 14, 2017 07:33AM EDT Blio Support Support Agent

Hi Charlie:
The connectivity issues with Axis 360 have since been resolved with the latest update. You can download the updated app here.
https://itunes.apple.com/us/app/axis-360/id903001147?mt=8

Hai

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