Do I have to do anything special to access the Mobile Version of Axis360?
No. Except for the Kindle Fire and Fire HD, an auto detection process will be able to tell when a mobile device is being used to access your Axis360 page, and browsers will automatically be directed to the mobile optimized site. They will also have the option of clicking on a “Go to Full Site” link, if they wish.
What happened to the Magic Wall?
The Magic Wall is still a central feature in the Full Site, but to make the most of the mobile browsing experience, we’ve opted for a Shelf/Carousel layout. Categories such as POPULAR, GEMS, RETURNED will still be in tabs at the top. But the different sub-categories such as FEATURED, FICTION, NON-FICTION, etc… will now be found in “shelves” on the mobile site.
What mobile devices can I use to access the Axis360 Mobile Web site?
Any mobile device that has the ability to browse the web. Really.
What if I don’t like using the mobile site?
Go to the bottom of any page and click the GO TO THE FULL SITE link, and you can browse the full version on your mobile browser. Note though, some full site functionality may not be compatible with the mobile browser.
I don’t see the scroll bar in Axis360 to scroll through my search or browse results. Why?
If you either don’t see or can’t use the vertical (up and down) scroll bar, then you likely are not on the mobile version. Make sure the URL you’re on has “m.” either at the beginning or after the “www.”. If not, type it in, then refresh and you should be taken to the mobile site. Then…when you have time, you may want to contact someone about determining why you weren’t taken to that site, automatically.
When I browse (or search), all of my titles are not coming up in my results.
Axis360 Mobile search and browse results are limited to 50 titles, to optimize the ability of most wireless connections on mobile devices. If your results contain more than 50 titles, then only the first 50 (according to your sort) will display.
When I go to Axis 360 on my Kindle Fire (or Fire HD), I still see the Magic Wall, with spinning titles. Is this the mobile site?
No it isn’t. The Kindle Fire browser does not auto-detect the mobile site. You’ll need to go up to the URL and type in a “m.” after http://. It should browse to the mobile optimized site then.
When I go to Axis 360 on my Kindle Fire (or Fire HD), it doesn’t look like it should. I don’t see the bookshelf or any cover art.
Sometimes, the parental controls can limit the content available for browsing. Check to see if your parental controls are turned ON (got to SETTINGS>PARENTAL CONTROLS). If they are, turn them OFF for your Axis 360 browsing session. Note: You will need your password to change parental control settings.
Why do I keep getting asked to login, over and over again, on my Kindle Fire HD?
The Kindle Fire HD uses an evolved version of Amazon’s proprietary Silk browser, also found (in its previous version) on the Kindle Fire (non-HD). It appears that this browser is not fully compatible with portions of the Axis 360 Mobile site, particularly the login process. Users typically will experience an “endless login loop” that never successfully logs them in, regardless of the number of attempts. Kindle Fire HD users will need to login and complete their checkout process on some other device, then they can return to their Fire HD and enjoy the reading experience. At this time, we are working toward greater compatibility.
Why do I keep getting asked to login, over and over again, on my iPad?
The iPad, like many tablets and mobile devices, has the ability to use one of many browsers. It appears that the Chrome browser has had some minor functionality issues with portions of the Axis 360 Mobile site, particularly the login process. Users typically will experience an “endless login loop” that never successfully logs them in, regardless of the number of attempts. A resolution for this should be in place, but if you experience this, let your library know, with as much detail as possible, and we will investigate the cause right away.
The page is freezing up/won’t load/keeps spinning.
Typically, this is due to a poor or weak wireless connection. Check your signal strength, and if you’re using a non-WiFi connection, you may want to seek a WiFi hotspot out for a better browsing experience. If, after this, you still experience problems, then contact us for assistance.
Who do I need to contact for help?
Patrons should contact their library’s help area and/or person. And librarians should use their on-hand help contact information for B&T eContent Support.